Shipping Info

1. SHIPPING

Currently THE CUT PROJECT only does deliveries to Spain (except Ceuta and Melilla), Germany, Austria, Belgium, France, Italy, Ireland, Luxembourg, Netherlands, Portugal, United Kingdom, Denmark, Finland Sweden and USA.

2. DELIVERY TIME AND DELIVERY PRICE LIST

The delivery timeframe will range between 24 and 72 hours in Spain and 48 and 96 hours in Europe during business days, excluding Saturdays, Sundays and holidays.

The Company will acknowledge receipt of the order through email or sms and will provide an estimated date of delivery of the purchased items.

You have to keep in mind that the transportation company does not ship on weekends or holidays. If your order has been processed on a Friday after 12am it is very likely that it will not be sent until the following Monday.

Check our delivery chart below for more info:

The prices shown above are indicative. All prices include VAT (shipping expenses for the USA, U.K. and Canary Islands are VAT exempt). The final shipping costs are calculated automatically at the time of purchase, after entering your data and shipping options and always before confirming the purchase. The shipping rates outside the Iberian Peninsula (Canary Islands and other countries) are subject to customs duties and other fees that will be charged separately.

Shipping costs include transport, insurance and customs clearance in origin. The recipient will be responsible for all of the importation costs and taxes that are incurred at the destination, whether the goods are delivered or not. For deliveries to countries that don’t belong to the European Union, customs costs aren’t included at the destination nor are other taxes (customs duty), in order to receive the merchandise, the recipient must pay in cash.

We will attempt to deliver the order in the least amount of time possible, but the customer must keep in mind the regulation of the country of destination for the importation of the requested articles, since THE CUT PROJECT has no responsibility in this aspect. THE CUT PROJECT won’t be imputable either for the effects produced by strikes, war conflicts or other circumstances that are beyond its control.

THE CUT PROJECT won’t be responsible for the delays in customs clearance or if the local authorities decide to confiscate any element that forms a part of the delivery.

THE CUT PROJECT assumes no responsibility when the delivery of the product cannot be made as a result of the data provided by the customer being false, inaccurate or incomplete or when the delivery cannot be carried out for reasons beyond the shipping company.

3. DELIVERY

Except in the event of exceptional circumstances, we shall send the order containing the product(s) listed in the Delivery Confirmation within the timeframes stipulated on the website for the selected delivery method and in any event within 30 days following the date of the Order Confirmation.

If for any reason we could not meet the date of delivery, we will inform you of this circumstance and we will give you the option to go ahead with the purchase establishing a new delivery date or cancel the order with the refund of the price paid. For the purpose of these Conditions, the “delivery” will be considered as made, or that the order has been “delivered” at the time you or a third party you have indicated for this purpose, acquires physical possession of the goods, which will be accredited by signing the receipt of the order at the agreed delivery address.

4. INABILITY TO DELIVER

If it is impossible for us to deliver your order, you will receive a message to the telephone number you have given to us, informing you of the office of the office of the shipping company in charge of the delivery, where your order is to be picked up, or if you wish, you can contact that office to arrange a second delivery attempt.

If it is not possible to deliver it a second time, the order will be returned to the office of the transport company and will remain there for 15 days waiting for you to pick it up. If the order is not collected within this period, it will be returned to our offices and it will be considered that you wish to cancel the contract and we will treat it as cancelled.

As a result of terminating the contract, we will refund any amounts we have received from you, excluding the delivery costs, and in any event within a maximum period of 14 days from the date when we consider that the contract has been terminated. Please bear in mind that transportation arising as a result of terminating the contract may incur additional costs, as a result of which we are authorized to charge you the corresponding costs.

In Europe, if it is not possible to deliver the order, the transport company or THE CUT PROJECT will send you an email indicating the Delivery Pick Up Point where the order has been delivered.

If after 30 days of the order becoming available for delivery it has still not been delivered for causes not attributable to THE CUT PROJECT or the transport company, we shall assume that you wish to cancel the contract and that it is therefore terminated.

5. CARE UPON DELIVERY

Claims will only be accepted for damages or flaws in the product during transportation, when these damages have been notified at the time of delivery and in the presence of the courier, indicating the anomalies in the delivery note and by e-mail to THE CUT PROJECT . The client will have to verify the good conditions of the parcel and indicate any incidence like blow, breakage, indications of having been opened or any damage caused by the shipment.

6. TRANSMISSION OF RISK AND OWNERSHIP

You will be responsible for the risks involved with the products once they are delivered. You will acquire ownership of the products once we receive the full payment of all amounts due in relation to the same, including delivery fees, or alternatively upon delivery.